Frequently asked questions

Add items from the catalog to the cart, enter a shipping address and email at checkout, accept the research-use terms, and choose a payment coin. An invoice with a payment address and exact amount is generated immediately.

No. Customer accounts are not yet available; all orders are placed as guests. Your confirmation contains a link to the order status page (/checkout/<order id>). Keep it — it is the only way to look the order up later.

Before payment, simply let the invoice expire. After payment, contact support with the order ID; orders that have not yet shipped can usually be cancelled and refunded to the sending wallet, less network fees.

Only cryptocurrency is accepted. The set of coins offered at checkout is determined live from the payment gateway: a coin is shown only when its node is synced and the gateway can issue an address for it. Coins the store is able to settle in, with the confirmation depth the gateway's published policy uses for each network:

The confirmation column is listed for information. It describes what the network and the gateway do; the store does not count confirmations itself, and does not hold an order back once the gateway has reported the payment as settled.

If a coin in this table is not shown at checkout, it is temporarily unavailable on the gateway. Availability is re-checked automatically.

60 minutes from creation. The coin amount is locked at the exchange rate at that moment. After expiry the order moves to expired; do not send funds to an expired invoice. Start a new checkout instead.

Payments are matched to the invoice amount. If less arrives (for example because a wallet deducted its fee from the amount), the order is marked underpaid and held; send the remaining balance to the same address, or contact support to cancel and refund. If more arrives than invoiced, the order is treated as paid and ships normally; contact support with the transaction ID to have the excess returned, less network fees.

When the payment gateway tells us the payment has settled. Until then the order status page shows confirming. How long that takes depends on the network and on the gateway's confirmation policy, not on us.

We do not publish them yet. The COA archive is built but empty: no certificate has been attached to a lot, so there is nothing to look up there today. If you need the analysis for material you have received, contact support with your order ID and the lot number printed on the vial.

Lyophilised peptides: sealed, dry, and refrigerated or frozen as stated on the product page. Once reconstituted, keep refrigerated and use within the period indicated on the product page. Storage and handling details are given per product.

No. All products are sold strictly for in-vitro laboratory research and are not for human or animal consumption. They are not drugs, foods, cosmetics, or medical devices, and have not been approved by the FDA or any regulatory body for therapeutic use. See the research-use disclaimer.

Use the email on the Contact section of the About page, and include your order ID. We reply from the same address; we never ask for wallet seed phrases or private keys.